Analyst Report

Twilio named a leader in IDC MarketScape for WW Cloud Communications Platforms as a Service

Read IDC MarketScape’s analysis of the cloud CPaaS market and how Twilio was named a leader.
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CPaaS Marketscape

What’s inside

Communications platform landscape

Considering CPaaS? This IDC MarketScape: Worldwide Cloud Communications Platform as a Service 2019 Vendor Assessment report explains how a cloud communications platform can help your business create differentiated customer engagement experiences. It provides key considerations you’ll need when selecting your communications platform. It also includes a profile of Twilio, named a leader.

Note: IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendors position within a given market. The Capabilities score measures vendor product, go-to-market and business execution in the short-term. The Strategy score measures alignment of vendor strategies with customer requirements in a 3-5-year timeframe. Vendor market share is represented by the size of the circles. Vendor year-over-year growth rate relative to the given market is indicated by a plus, neutral or minus next to the vendor name.

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